|NEWMAN’S FISH FOODS POLICIES & PROCEDURES
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All new accounts are required to pay cash, credit card or certified check until
new customer documents are received and processed. The documents needed are a
completed new account form, and a copy of your retail certificate. You will be
contacted with approval to use a personal or business check. This usually takes
no longer than 10 business days to complete. All orders are on a C.O.D basis
If you check is returned to us for any reason your account will be charged
$35.00 and placed on cash or certified check status for 3 months. All costs
associated with collection of payment are at your expense, including collection
agency costs, court costs, legal cost, and any interest on the unpaid balance.
In the event there is a shortage, discrepancy or items are found to be unsalable
you must notify us within 24 hours of your delivery. We will do everything
possible to fix any problems. If we cannot replace the merchandise we will issue
credit for you next order. If a product was shipped to you in error we will
accept the product back with full credit. If the product to be returned is
unwanted we will issue a refund only if the product is in its original package,
free of any price tags or markings, in saleable condition and within 30 days
from date of purchase.
Due to the sensitive nature of all live goods all orders must be inspected at
the time of arrival and returned with the driver. If you get your delivery
overnight via carrier you must notify us of any problems upon arrival. We will
issue a credit or resend the items at no charge for the next delivery. No cash
If you are located in NJ, NY, PA, CT, DE, MA, and RI we can usually deliver your
order via our own truck. There are some areas of NY and DE that we do not
service with our own fleet yet, but we can easily ship via common carrier all
over the USA.
Most dry goods orders will ship via UPS or FedEx within 48 hours of placement.
We will pay ½ freight on all orders shipped UPS or FedEx ground over $500 and
full freight on orders shipped UPS or FedEx ground over $1000. All Palletized
orders will be shipped Via FedEx Freight and we will pay ½ the cost. Exclusions
to this may be x-large or over weight items like salt and bedding.
All live orders will be shipped FedEx overnight. We can ship live reptiles,
feeder fish, live worms, brine shrimp, and any frozen item. We do not ship any
small animals unless special arrangements are made in advance. Any cost
associated with shipping animals must be paid by the recipient. There is a $10
packaging charge for all frozen orders shipped and a $5 charge for all other
live orders shipped.
LIVE GOODS GUARANTEE
We guarantee our animals to be alive, healthy, and to your satisfaction upon
arrival, and for 24 hours after arrival (amphibians are a live arrival only
guarantee). Notification of dissatisfaction must be made if you notice any
problems. If you have any questions or concerns, call us first. We do not
guarantee animals that are not signed for on the first delivery attempt. You
must be there and sign for your animal delivery. We make every attempt to check
temperatures in your area before shipping and reserve the right to hold shipment
until conditions are acceptable. Under no circumstances will any shipping cost
Tropical Fish/ Saltwater Fish
We guarantee live arrival if shipments arrive on schedule, provided the
following procedure is observed. Air shipments must be picked up within 2 hours
of arrival at destination airport. All shipments must be unpacked and processed
upon delivery. All claims must be reported to us within 5 hours of delivery. All
claims made must be accompanied by photos of the fish in unopened bags. We will
apply full credit for any DOA losses. Losses due to common carrier delay or
mishandling must be filed with the airline or carrier. If no airline claim is
filed you will not be entitled to their credit and we cannot be held responsible
for any credit. We do not guarantee orders that are not signed for on the first
delivery attempt. You must be there and sign for your delivery. We make every
attempt to check temperatures in your area before shipping and reserve the right
to hold shipment until conditions are acceptable. Under no circumstances will
any shipping cost be refunded.
We guarantee live and Healthy arrival of all rodents/animals arriving to your
store via our own truck. We cannot be held responsible for any shipments sent
via air freight or other means. All animals must be checked upon arrival and
sent back with driver if dissatisfied with coloring, weight, size, etc. We must
be notified within 4 hours of delivery time to replace animal or issue credit.
No cash refunds. Under no circumstances will any shipping cost be refunded.
Call all DOA to (800)950-9676 or email any DOA to firstname.lastname@example.org